Khatoon Persian Restaurant & Dessert (Harrow)

• As you walk in it does not look like a traditional restaurant but a dessert bar with ice cream and cakes on display
• Staff was polite and helpful especially the manageress was very welcoming
• Ordered their Khatoon special (4 people) they came back saying that there is no Kobideh (lamb skewers) and asked me to replace it with something else
• I had to as I was dining with my family so replaced it with Chenjeh (cubes of marinated lamb fillet)
• I ended up being served with about 18 chicken fillet cubes and 6 lamb pieces
• I also ordered Baba Ghanoush as a cold starter (doesn't come with Naan bread) so I ordered one which I get charged for (£
• The main meal I ordered was missing a main item
• Upon arriving at the restaurant we were not greeted warmly and were pointed to our table by a waitress from behind a counter
• When the chicken kebabs came they were completely raw inside pink
• The replacements were still not great and we felt wary eating them
• We had to go to a counter where we did not receive a bill but were just told the price and given a receipt
• Again this was hard to tell as no actual bill was given who knows what we were charged
• The real kicker was when we were leaving though was when a waitress (who looked like she might be the owner) who had been eating her meal behind us in the mostly empty restaurant while we ate
• Told us she was sorry the chicken was too 'juicy' for our liking and that she would 'try to remember'to make it well done for us in the future
• This backhanded comment was plain rude and we will not be returning to this establishment
• Customer service is horrendous
• I can say Khatoon is one of the best one in terms of food
• Friendly staff with fantastic hospitality and cosy atmosphere
• In Harrow this evening with my partner
• I checked with the lady on the phone that we would be able to use our Tastecard (2 for 1 on all courses) and she reassured me that it is fine and she will make a note on my booking
• T ask for the tastecard menu (how was I supposed to know there is a tastecard menu
• The waitress for not helpful and the best she could do was offer 10% off my bill
• Even when I explained the situation there was no solution offered
• The food was average and is not worth the full price

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